Helping users, helps business

I help cross-functional teams solve user pains and add business value.
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My Services

UX Design

Creating user experiences for enterprise software applications, responsive web sites and mobile apps. Clients include Fortune 500 companies, small businesses, nonprofits and individuals.

Design & Architecture
  • Specialties:
    • User/task flows
    • Service design
    • Low- and hi-fidelity wireframes
    • Visual design
    • Interactive prototypes
    • Mobile
    • Usability testing
  • Software:
    • Figma
    • Adobe XD
    • InVision
    • Sketch
    • Azure
    • Balsamiq
    • Photoshop
UI Development
  • Specialties:
    • HTML/CSS
    • jQuery
    • Java Script
  • Software:
    • Bootstrap
    • Dreamweaver
    • Google Analytics
Strategy
  • Specialties:
    • UX strategy
    • Content strategy
    • Project management
  • Software: 
    • Omniture
    • Visual Revenue
    • Taboola
    • VersionOne
    • Rally
AI

Leadership

Supporting UX professionals, UX students and UX teams in their UX journey by mentoring, coaching, and sharing my knowledge and experience through various teaching methods.

TEACHING
Mentorship
  • Formal 1:1 sessions
  • Informal feedback and advice
Management
  • Build teams and remove roadblocks
  • Coach and empower teams

My UX process

Discovery

Research user’s journey, pain points.

Define

Identify the problem that needs solving.

Design

Brainstorm architecture and design solutions.

l

Test

Seek user feedback on new user experience.

Develop

Implement product with testing updates.

Repeat

Repeat steps 3-5 as needed for enhancements.

About Me

I’ve spent my career helping users improve their lives

Every product or service has a unique set of users – and my job is to uncover their pain points and turn them into meaningful solutions. For the past three decades, I’ve delivered user experiences that satisfy user needs and drive business outcomes.

I started my career as a designer/editor in the newspaper industry. As everything moved digital, I did, too, obtaining a degree in Web Design and Interactive Media. 

Since then, I’ve shaped user experiences across industries like retail, banking, insurance, hospitality, finance, media, energy, and nonprofit. My blend of leadership, UX design, architecture, UI development, and content strategy enables me to bridge disciplines and create user-friendly solutions.

Currently, I’m a UX Manager at Home Depot, leading a team of full-stack UX designers delivering intuitive B2B and B2C solutions, as well as enterprise software solutions for our associates.

In addition, I’m passionate about the future of AI in design and product development. As an AI Strategist and GPT Creator, I explore how generative AI can streamline workflows, and spark innovation. I’ve built a few custom GPTs, and I’m the founder of AI at Tiffany’s, a consultancy that builds custom AI assistants and chatbots to make work and life a little smarter – and a lot easier.

I also mentor UX students and professionals in a variety of ways.

  • ux design manager
  • UX Designer | Architect
  • STRATEGIST
  • GPT CREATOR
View Outcomes
Ask AI Tiffany
How I Embraced Digital Change
  • CREATIVE DIRECTOR
  • UI DEVELOPER
  • EDUCATOR & MENTOR

Experience

  • Founder: AI at Tiffany’s
  • UX Manager: Home Depot
  • UX Design Manager: U.S. Bank
  • UX Lead: State Farm
  • Senior UX Designer: IHG
  • User Experience Architect Senior: TSYS
  • Creative Director: Immanuel Designs, LLC
  • Home Page Editor: The Weather Channel
  • Interactive Developer: Pure Red Creative
  • Designer/Developer: Georgia Power
  • Developer: Care USA
  • Designer: Atlanta Journal Constitution
  • Experienced Designer: St. Petersburg Times
  • Designer | Assistant News Editor: The News-Press

Education

  • Associate of Arts in Web Design & Interactive Media: Art Institute of Atlanta

  • Bachelor of Science in Journalism: University of Kansas

  • Bachelor of Arts in English: University of Kansas

  • User Experience Design Circuit: General Assembly

  • User Experience Design Bootcamp: General Assembly

  • IOS Mobile Development Bootcamp: General Assembly

  • HTML, CSS & Web Design Circuit: General Assembly

  • AI Certifications:
    • AI for Everyone: (DeepLearning.AI)
    • Generative AI for Leaders: (Vanderbilt University)
    • Prompt Engineering for ChatGPT: (Vanderbilt University)
    • Trustworthy Generative AI: (Vanderbilt University)
    • Generative AI Leadership & Stragegy: (Vanderbilt University)

Leadership

  • Mentorship Circle Mentor: Home Depot
  • UX Mentor: Springboard
  • UX Mentor: Thinkful
  • Educator and Mentor: UX at Tiffany’s
  • UX Mentor: State Farm
  • UXA Roundtable Chair: State Farm
  • Teacher’s Assistant: Girl Develop It
  • Project Manager: I Care Atlanta
  • Designer/Developer:  The Study Hall
  • Project Manager: Breast Friends, Inc.

“She is someone who genuinely cares for the needs of the user, working tirelessly to make something great and useful as an outcome. She thinks in full stack way, challenging others to come up to the level of thinking that is necessary to get the most out of the product, and not shy to ask the tougher question and push ahead when times are most difficult. Her passion for great design carries forward to the people and teams she interacts with.”

Brian Ross

Managing Director, Head of UX Design, TIAA

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